Tuesday, October 28, 2008

Building a Gift Card Program: Card Design Tips

By Al Duggan

You've decided it's time to take your marketing to the next level and add gift cards to your business -- a wise choice. Now, you are ready for the next step, and choosing the right card design is an important part of the process. Here are some do's and don'ts and common mistakes people make when designing their gift cards.

A Custom Card or a Standard Card?

Once you've decided on a supplier, they will discuss card options with you. There are two ways you can go here - custom or standard. Custom cards are unique to every business. Custom cards incorporate the business' identity in terms of using their logo and artwork that reflects the business' look and feel.

Standard designs, on the other hand, are ready-made designs that your gift card supplier has in stock. Many gift card providers have designs that cater to specific categories of business. Therefore, they do not have to be bland. These standard designs also can be personalized by adding your business name, website and telephone numbers and even a logo (but usually in a single color).

The question is deciding which option is the best for your business? There are a few items you need to take into consideration before you can make that decision. Let's take a look at some of the pro's and con's of each option. Custom cards are the choice of large retailers since they are specifically designed to maintain their branding. They are attractive cards, which can increase impulse buys if promoted well at the point of purchase. Custom cards also give opportunity for uniquely shaped designs, including special die-cuts (cards in unique shapes) and even some advanced features such as cards that will play music or have additional digital info. The downside to some of this is that these cards will cost a bit more and are not as quickly produced.

There are many unique printing features you can do with standard cards, such as adding clear card stocks, using metallic ink, or even some die cuts. Personalization is limited with a standard card. The amount of text you can use, the color choices on overprinted text, and the number of standardized designs available are all some of the typical limitations. However, there are many advantages. Standard cards don't usually cost as much since the card supplier has large quantities in stock. Standard cards also have the advantage of speed to market since the turnaround time is days instead of weeks.

Creative Considerations

With standard cards, your job is pretty easy -- select your card design from your choices and determine how to personalize it. For the custom card, however, there are more choices. If you have an existing agency that handles your creative work, you will likely work with them to create your design. If not, you will work directly with the supplier. Some suppliers may even have their own in-house creative departments to help you with your design. Either way, you will need to provide the designers some direction. You may need to supply them with some of your existing artwork so that they can base their designs on your current branding. For example, if you run a restaurant, you may want to provide them with the art from your menu. Or, maybe your business has brochures or ads that use your art and would be suitable for this purpose. These materials will help tie in your current marketing to the card.

Here are some good ideas of things to do and not do when going through this design process:

1. DON'T use artwork from the Internet. Graphics that are used on the web are not of adequate resolution (graphic clarity for lack of a better term) for print use.

2. DON'T provide graphic images than must be enlarged. This will, again, not give a high enough resolution to the images as they lose quality when enlarged.

3. DON'T utilize images that have been commercially printed. These images usually have "dots" that comprise the printed areas. When you reprint these images, they often develop a "moire" pattern that makes for low quality.

4. DO send original files that you have on your computer -- the kinds of files you send out to get printed. These files will usually be clear and of high quality, and they are perfect for a designer to create a quality integration into your card's design.

5. DON'T clutter your design with too much info. It's a very common error that people make, trying to hit every marketing point. Keep the design simple to keep your visual impact high.

6. DO take advantage of your logo. Your logo is a constant branding image that your customers actually expect to see on your various advertising and marketing creative. A gift card or loyalty card is like a pocket-sized billboard for your company. Take advantage of your logo. You want your clients to remember your name.

7. DO consider customized merchandising tools to complement your card design. A custom gift card affixed to a custom-designed carrier or card hanger presents a coordinated, attractive package that has a higher perceived value that will increase card sales.

Whether you opt for a personalized standard card you can begin to sell to customers next week or a custom-designed card/hanger combination that will coordinate with your other marketing materials, there is nothing quite like opening up that box and seeing your colorful gift cards for the first time. Whatever you choose in terms of design, be sure to make your customers aware that you offer gift cards as soon as they arrive at your door. Soon you'll enjoy additional revenues and new visitors to your business.

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