Wednesday, September 24, 2008

Working 16 Hour Days? Save Time and Money by Outsourcing!

By Darron Skinner-Martin


If you are a business owner like me you will know good help is hard to find. In these turbulent economic times finding good staff at a reasonable price can be very challenging. Some colleagues say impossible. However, the use of business process outsourcing (BPO) staff can be used at a fraction of the cost. This could be your path to having all those low level tasks you have been meaning to get done but never have the time. The reality is there are not enough hours in the day. But now BPO staff can do the job extremely well and is relatively inexpensive.

There are a number of ways to use outsourcing. There is offshore, on site or in your own country. All businesses require the use of outsourcing to flourish. On site outsourcing is staff coming to your workplace. Own country outsourcing is virtual staff working for you in another part of your country. Employng BPO staff offshore has several unique advantages including huge savings on labor hire and overhead costs. The are many job positions for BPO staff to fulfill but the following are some of the time consuming tasks, potentially holding back your businesses growth, development and profits.

Entering Data: For the majority of businesses the manual entering of data is a time consuming and expensive task. Storing data such as emailing lists and stock control is a full time job particularly if you have a business turning over large amounts of goods and/or services. It is great if you have the time and patience to enter data but if you do not BPO staff could be considered.

Telemarketing: Sales by telephone, or call centers If your business relies on telemarketing or sales by telephone, outsourcing BPO staff can be a good way to manage your telephones without having to break your bank. Call centers, too, can be managed out of house by outsourcing BPO providers.

Customer Support: If your business has a need for customer support, there's no need to have it in house unless you think you need that for your own peace of mind. By outsourcing BPO staff for customer support to an off-site location, you'll not only save yourself some money, but you also save yourself some space in your business by not having to house it on the premises. You will be able to offer support beyond the customers expectation.

Offshore Admin Assistant: BPO Admin assistants are able to do a number of jobs including data entry, telephone (inbound and outbound), respond to emails, organize meetings and much more. Perhaps the workload for your current receptionist is too high and you can not justify another receptionist. You could employ a BPO staff member to complete these tasks and let your current receptionist do the meet and greet as well as other activities which require a physical presence. This could unleash your companies level of productivity and profits.

Bookkeepers: Bookkeepers are difficult to find locally and as such can cost a fortune. If you are running a business there are many taxation documents required. This can be a time consuming and expensive process if you need to employ a bookkeeper and accountant to manage and complete all your businesses financial records. BPO staff can do this at a fraction of the cost. This will ensure your financial data is up to date and saves money on accounting services.

Outsourcing BPO staff can create unbelievable time leverage for you and your business. By using offshore BPO staff you can have someone do all those time consuming tasks you hate without costing you an absolute fortune.

About the Author:

No comments: