Friday, December 19, 2008

5 Mistakes People Make With Their Ecommerce Merchant Account

By Brian Armstrong

Accepting credit cards is the only easy way to collect payments online. The alternatives are to have someone print something and mail you a check or something like egold which really isn't a solid solution nor is it convenient. Anything but credit cards online will cause you to lose sales. It's a convenient way to accept payments and one that you can get without a major hassle.

The discount rate is typically what every merchant asks about when calling me for quotes. Although this is important, I can mark this down very low and still have merchants paying just as many fees as other providers. I guess what I'm trying to say is that don't overlook other fees when faced with an "awesome" discount rate. Expect to pay around 2.1 to 2.5% for your qualified rate. Competitive rates are usually anything below 2.25%. Paypal doesn't have a "qualified" rate as much as they just charge a flat rate of 3% which is on the high side. Paypal does a fantastic job of making things very simple and easy to manage. They're higher priced on some things, but their simplicity makes up for some of the higher price.

A non-qualified or mid-qualified rate will usually add on an additional .5% to 1.5% for these transactions that are "downgraded" because they are either a rewards card which cost more to process or a government or business credit card.

Each transaction has a flat cost associated with it when calculating pricing. These per transaction fees are usually about $.20 to $.30. There is also an AVS fee which if you're processing online transactions through a gateway such as Authorize.Net, you'll have this fee as well. This is usually about $.05 or so. A competitive rate would be $.25 or less including the AVS. Paypal charges a flat $.30 per transaction.

Your more traditional merchant account has what are called "batch header fees" which is a daily processing fees. Transactions are batched together, usually daily. Each of these batches is assessed a $.25 batch header fee. So if you process batches every day for 30 days, you'd have about $8 or so worth of "batches" that you'd be paying for. This is one small advantage of Paypal merchant services is that they don't have this batch header fee. This is a fee that you should be able to negotiate with your service provider.

Merchant accounts have monthly fees. Paypal has a monthly fee if you use their merchant services. If you're just accepting payments from other Paypal customers, you won't have a monthly fee. But if you use them as you would a traditional merchant account where the payments can come from either Paypal customers or individual cardholders without a Paypal account, you'll have a $25 monthly fee. Traditional merchant accounts can be as low as $10 to $15 per month including the gateway fee. If you're an internet business just getting off the ground, try to get your monthly minimum waived. This is usually a $25 minimum and can be pricey especially when you're just getting started.

If you're processing over the internet with a traditional account, you'll need a gateway. Authorize.Net is one of the more popular gateways and although some providers give this away for free, they have costs associated with this and will usually hit you with an annual fee or some other fees along the way to make up for this. Try to negotiate your monthly rates so that they are lower even if you end up paying a little more for the setup. Authorize.Net shouldn't cost more than about $100 to setup. I'd recommend against leasing as you'd end up paying 5 times as much for the setup over the 48 month lease you'd be stuck with.

There are some advantages to Paypal over your more traditional merchant accounts. One such advantage is ease of use. Paypal is very user friendly and Authorize.Net as a gateway would be a close second. Most shopping carts are compatible with both and include modules to be able to install both or either. Accepting credit cards is a necessary evil in today's internet world, but can be done with very little hassle or headache.

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